TransImpact & Perform.AI Unite: Cut Shipping Costs And Delight Customers
Perform.AI partners with TransImpact to lower shipping costs while elevating the customer post-purchase experience.
[Austin, Texas] – March 3 – TransImpact, a global technology leader in parcel spend management and supply chain planning, and Perform.AI, the next-generation AI-powered Delivery Experience Platform, today announced a strategic partnership to directly address a critical challenge for e-commerce businesses: optimizing shipping costs while simultaneously elevating the customer experience.
This collaboration unites TransImpact's extensive expertise in parcel spend management with Perform.AI's innovative technology, which transforms the post-purchase journey into a key differentiator for brands.
The Result for E-commerce Businesses? A powerful solution that enables them to achieve both cost savings and enhanced customer satisfaction.
Through this partnership, TransImpact clients gain immediate access to:
Perform.AI's Advanced Delivery Experience Platform: This platform offers real-time tracking, proactive delivery notifications, and branded communications, transforming the delivery process into a positive and engaging experience for customers.
Unprecedented Data from Perform.AI: This empowers businesses to proactively manage their shipping spend before invoices are finalized, identifying opportunities for savings and preventing unexpected costs.
The combined capabilities of these solutions enable businesses to make informed, data-driven decisions, resulting in:
Reduced Shipping Costs: Through precise identification and elimination of unnecessary expenditures.
Improved Customer Satisfaction: By keeping customers informed and engaged, reducing inquiries, and fostering loyalty.
Streamlined Operations: Through proactive management of the entire shipping process, from initial order to final delivery.
Jey Yokeley, TransImpact EVP of Parcel Sales, didn’t hold back: "At TransImpact, we recognize that cost savings represent only one aspect of a successful e-commerce strategy. Our clients need solutions that deliver exceptional customer experiences without incurring excessive costs. Our partnership with Perform.AI solves this problem. Their platform integrates seamlessly with our cost optimization tools, enabling our clients to provide a truly superior post-purchase experience—one that converts first-time buyers into loyal customers."
Perform.AI's platform provides the following key benefits, designed specifically to meet the demands of e-commerce shippers:
Complete Visibility: Eliminate customer service inquiries with real-time tracking and proactive updates, keeping customers informed throughout the delivery process.
Consistent Branding: Extend brand identity beyond the checkout page with customized tracking pages, ensuring a cohesive and professional customer experience.
Actionable Data Insights: Leverage comprehensive reporting and analytics to identify areas for improvement, optimize delivery operations, and continuously enhance the post-purchase journey.
Walter Heil, Senior Vice President at Perform.AI Americas, said, “Our partnership with TransImpact delivers a single, powerful solution for e-commerce businesses: controlling shipping costs and delighting customers. By integrating their parcel spend management expertise with our AI-driven delivery experience platform, we're empowering businesses to optimize their entire post-purchase journey, driving loyalty and growth. We're committed to making this solution accessible to more businesses through dedicated partner managers, training, and joint marketing efforts, advancing our shared mission to revolutionize e-commerce logistics.”
Learn more and book a demo of Perform.AI’s AI-driven platform here.
About TransImpact
TransImpact is a global technology company specializing in parcel spend management and supply chain planning. We help companies turn their supply chain into a business advantage by improving performance with industry-leading technology and advisory services. We pioneered small parcel negotiations over a decade ago and since then have helped our clients save over a billion dollars and counting. Today, we have 200 employees in offices in the USA and India, serving over 1,200 customers with our parcel, business intelligence, and supply chain solutions. To our game-changing technology we add the ingredient that makes TransImpact a leader: an extreme level of service that creates raving fans of our customers. With this potent combination of high tech and high touch, we are transforming our clients’ business performance. TransImpact is equally committed to our employees, partners, customers, and communities. Through our philanthropic program IMPACT1—Improvements Made by People ACTing as One—we give back through charitable contributions, volunteer service and in-kind services. Since its inception, the company has donated more than $1 million.
About Parcel Perform
Perform.AI is the next-generation E-Commerce Data & Delivery Experience Platform that pushes beyond traditional post-purchase boundaries. We empower businesses to streamline every stage of the e-commerce journey, from checkout to delivery and beyond, including returns, logistics operations, and data-driven management. Built on the industry's most comprehensive data foundation, our AI-driven platform eliminates data silos, ensuring the insights and agility e-commerce businesses need to adapt and thrive. Our global reach and extensive carrier network make us the ideal partner to fuel growth for ambitious e-commerce businesses, marketplaces, and top-tier 3PLs worldwide, such as Nespresso, Shopify, Zalando, Puma, Wayfair, Geodis, and Overhaul.
Media Contacts
Charity Araoz, Vice President of Marketing, TransImpact - charity.araoz@transimpact.com
Sabine Kempe, Vice President of Marketing, Perform.AI - sabine.kempe@parcelperform.com
