Parcel Perform is now Perform.AI.
Same team, same contracts, same commitment—and a name that says what we measure ourselves on: your performance. We get you recommended by AI, keep the checkout promise, deliver fast and at the right cost, and automate returns. All on one system. This is Perform.AI.
AI Commerce is changing how brands get chosen
For the past 10 years Perform.AI had one mission: make sure the brands that deliver best are the brands that win the order. Together with our ambitious customers, we’ve always stayed on the pulse of where commerce was going. AI Commerce has now proven what we were building toward: Winning takes one connected system—not fifteen disconnected tools—where each feature fuels the decisions made in the next. One place that watches the whole commerce journey, spots what needs fixing, and acts on it for you. So you get recommended by AI, more orders complete, and you pay each carrier only what you agreed. Welcome to Perform.AI.
What it takes to win in e‑commerce. And how we help you
Perform.AI is not one more tool filling a functional gap in your e-commerce operations. It makes sure you win every order: get recommended by AI, deliver on your checkout promise, ship fast at the right costs, and automate any returns. All running on one system, so what you learn at one step of the buying journey is used at the next. This is how you perform.
One system, everything connected
Every carrier you use today, or will use tomorrow. Every shipment and return. What AI says about you. Market benchmarks. It all sits in one operating system.
Just ask your AI, no barriers
Marketing, customer support, logistics ops—anyone can ask the AI your company already uses, and get answers from your live e-commerce data.
One system where outcomes matter
We built this operating system to save costs and increase revenue, across AI Commerce Visibility, Checkout, Post-Purchase, Returns, and Logistics.
Things change fast, so we build faster
We know how to build with AI. We build fast, fix gaps, ship features, and capture opportunities as they arise. The quality holds.
Adapts to your business
We build for your business: your requirements, your process, your brand. Custom used to be slow and expensive—we build with AI, so it is neither.
Trusted partner in e-commerce
For ten years, we have been running the delivery experience for brands, marketplaces, and global enterprises. We are obsessed with performance. Yours.
E‑commerce brands that build with Perform.AI perform better
More checkouts converted, fewer tickets, lower carrier cost. Here's what they say.
“In some markets, we have seen a 45% decrease of parcel tracking assistance related customer calls.”
“Perform.AI allows us to provide highly personalized customer responses.”
“Perform.AI's PUDO API lets us build a location search so customers pick the collection point that suits them.”
“We now have the visibility, control, and data to optimize our post-purchase experience.”
“We've gone from reacting to issues to building a transparent delivery experience our customers trust.”
“Perform.AI could handle the highest degree of data complexity for our regional carriers.”
“We track 100% of all the parcels. The data is heavily used for next-day delivery prediction.”
The best brand wins. We build the system that proves it.
You spent years getting good at this. The right products at the right price, delivery that's reliable, returns that keep the customer. What you have never had is one system that runs all of it—and proves your performance to shoppers and their AI shopping agents.
The reality of AI Commerce
You are serving two customers at once. One is the person shopping. The other is the AI they're asking—which decides whether you or your competitor gets recommended.
A dozen tools for one customer journey means a dozen versions of the truth. One system gives you one version so you can decide fast.
Customers expect more every quarter, and they expect it faster. Your AI Commerce partner has to release features at the same speed.
The people who are obsessed with your performance
Product and Engineering
The people who build the system. They work in short sprints and publish what ships as it lands, so new work reaches you in weeks rather than waiting for a yearly release.
AI and Data Science
The team that builds our AI. Their models read your shipment data, name what changed and what to fix next, and they run the tools that show where AI recommends you.
Customer Success and Support
The people you call, and the ones who answer. They own the account after go-live, and they escalate straight to the engineers who built the part you are asking about.
Leadership
The people who run Perform.AI
Dr. Arne Jeroschewski
Co-Founder & CEO
Dana von der Heide
Co-Founder & Chief Customer Officer
Khang Nguyen
Chief Technology Officer
Sabine Kempe
Vice President of Marketing
Walter Heil
Senior Vice President, Americas
Garth Stapleton
Head of Sales, Northern Europe
Oliver Graeser
Head of Data & Insights
Assia Haddeje
General Counsel
THE OPERATING SYSTEM
Run every stage of commerce on one system. AI visibility, checkout, post‑purchase, returns, and the logistics that executes all of it.
Built on one set of connected data, so a decision in one stage is made with the context from every other.
AI Decision Intelligence
Monitor every SLA, get alerted when performance slips, and get AI recommendations on what to fix next.
AI Commerce Visibility
See how AI talks about your brand and products, and discover opportunities to rank better.
Checkout
Promise a delivery date based on how carriers actually perform, and track what it does to conversion.
Post-Purchase
Track every parcel and alert customers to any delay before they call.
Returns
Run self-service returns on your rules, and claim back what carriers lose or damage.
Logistics
Compare carrier rates, book and label every shipment, then audit what you were charged.
Frequently Asked Questions
GET IN TOUCH
Start building your AI Commerce Operating System.
Book a demo and we'll show you what that looks like for you.