Easy returns win AI recommendations and the next sale
In agentic commerce, both shoppers and AI agents check how easy it is to return before they buy. Run self-service returns on your site, show the policy up front, and offer convenient return options.
Trusted by 3,000+ e-commerce businesses of all sizes
RETURNS IN AI COMMERCE
Make every return as easy as the purchase
Self-service returns
Shoppers start and finish a return on your site, instead of waiting on a support reply.
Return policy up front
Every item shows whether it can be returned, so nobody hunts through a terms page.
Return options that fit
Offer a locker, a shop, or a pick-up from home, whichever suits the shopper.
FEATURES
Here's how you keep the customer and the margin on every return
Let customers return right from your website
No separate portal and email exchanges – customers start the return, pick the items, and choose a drop-off method from your website.
- When an order is delivered, the tracking page turns into the return form
- Track returns from parcel drop-off all the way to refund processed
- Proactive notifications to inform customers when return is approved, time to drop off, refund on its way.
Reward loyal customers with an easy exchange
You keep the customer and the sale, they get the item they wanted — without a refund-and-reorder round trip.
- Connect your inventory system and show customers what’s available for exchange
- Offer flexible refund alternatives, including store credits or a gift card
- Show the returns fee customers need to pay, so the refund amount is never a surprise
Run your returns policy inside the form, not on a terms page no one reads
Customers see what can be returned right away, so fewer requests reach your service team
- Every item gets tagged eligible for return or not
- Automate workflows for approvals, rejections, and manual reviews.
- Set rules for peak season, VIP customers, or country-specific exceptions.
Automatic fraud detection that tells you why it flagged a return
Every return is checked against shipment, carrier and return history, so you get alerted to the suspicious ones.
- Understand why the return got flagged – a weight mismatch, ten returns in two weeks
- Suspicious requests skip auto-approval
- See the customer's full history before you approve or reject a return
Give customers a return option they'll find convenient
Offer drop-offs at lockers, in-store return, home pick-up or the label in the box
- One PUDO API lets customers search for the nearest drop-off locker, shop, or post office in the returns portal
- Cut returns shipping spend by routing to the cheapest carrier that meets your rules
- Automatically book the return carrier service on your negotiated rates
Answer any returns question from one view, without logging into a carrier portal
Find any return fast
Search by status, order ID or product, and see exactly where the parcel is.
Create returns for customer
Create a return for a customer mid-call and hand them the label there and then.
Ask Perform.AI
Ask a question and get a plain summary of the status of any return shipment.
Returns analytics
Track return rates, reasons and approval times without building a report.
Route returns through the same system that ships your parcels.
Pick the cheapest carrier
Set rules to find the best carrier for every return option.
Audit return invoices
See where the carrier invoice doesn't match your negotiated rates.
One connected data view
AI Decision Intelligence shows you how delivery times impact your return rate.
Ask your AI anything about your returns data
Connect Perform.AI to Claude, Copilot or ChatGPT and get the answer to your e-commerce operations in the AI chat you're already working in.
THE OPERATING SYSTEM
Run every stage of commerce on one system. AI visibility, checkout, post‑purchase, returns, and the logistics that executes all of it.
Built on one set of connected data, so a decision in one stage is made with the context from every other.
AI Decision Intelligence
Monitor every SLA, get alerted when performance slips, and get AI recommendations on what to fix next.
AI Commerce Visibility
See how AI talks about your brand and products, and discover opportunities to rank better.
Checkout
Promise a delivery date based on how carriers actually perform, and track what it does to conversion.
Post-Purchase
Track every parcel and alert customers to any delay before they call.
Returns
Run self-service returns on your rules, and claim back what carriers lose or damage.
Logistics
Compare carrier rates, book and label every shipment, then audit what you were charged.
BOOK A DEMO
See what easy returns look like for you and your customers
Bring your returns policy and we’ll turn it into an automated return flow.
