How does Parcel Perform protect my data?

Parcel Perform prioritizes data security. We are ISO 27001 certified and GDPR compliant, demonstrating our commitment to maintaining the highest standards of information security.

What is Parcel Perform and how does it work?

Parcel Perform is a data-driven logistics platform that empowers enterprise e-commerce businesses with mastery over the post-purchase process. We optimize every step of the e-commerce journey - from checkout to returns - for faster shipping, reduced costs, delighted customers, and a boost to your bottom line.

How is Parcel Perform different from other service providers?

Unlike traditional service providers that focus on a single aspect of the e-commerce journey, Parcel Perform harmonizes data from disparate sources and provides visibility into your e-commerce operations beyond post-purchase. Our platform unifies the checkout, post-purchase, returns, and logistics experiences.

Our Data Privacy Commitment

Data protection is non-negotiable at Perform.AI. We are a EU-GDPR compliant company, and meet all legal requirements stipulated by law to protect customer data. Parcel Perform Pte. Ltd. is ISO 27001 certified by TÜV SÜD PSB Pte Ltd.

Perform.AI is EU‑GDPR compliant and we protect customer data with the highest standards of security.

Our Role as a Data Processor

As your Data Processor, we will process data on your company's behalf, in accordance with our terms and conditions and applicable laws. We also ensure our sub-processors are bound by similar data protection obligations.

Your Role as a Data Controller

As the Data Controller, you will determine what personal data we can process and store on your behalf.

We keep your data protected and your team covered.

Perform.AI is ISO 27001 certified and GDPR compliant, and runs at 99.9% uptime.

ISO 27001 certifiedPerform.AI is ISO 27001 certified by TÜV SÜD PSB Pte Ltd

GDPR compliantFully GDPR-compliant platform to protect your business and customers

99.9% uptimeHigh platform reliability with 99.9% uptime

How we secure customer data

Data Security

All of our services are hosted and processed on servers of ISO 27001-certified cloud service providers; Amazon Web Services, Microsoft Azure and Google Cloud Platform.

User Controls

Our system allows you to assign different kinds of user permissions to your organization’s users to restrict data access to only authorized persons.

Logging of Data

Any upload, transmission, access, and/or alteration of personal data is logged by our systems.

Data Recoverability & Reliability

Business Continuity and Disaster Recovery measures are in place to ensure business critical functions may continue to perform in the face of an extraordinary event.

Data Ownership

All personal data belongs to customers and we only use it to deliver our services.

Encryption & Data Storage

Unauthorized change or access of personal data is prevented through encryption “at rest” (when stored), “in motion” (when transferred), and in backups.

Keeping data privacy at the forefront

Servicing the rights of data subjects

Parcel Perform will assist its customers in fulfilling their duties towards rights of their data subjects.

Compliance documentation

Our legal documentation complies with applicable laws and our Data Processing Agreement includes EU Standard Contractual Clauses (SCCs) and Technical and Organizational Measures (TOMs).

Data incident response

In case of a security incident involving breach of customer data, we ensure those customers are notified without any undue delay.

Our Data Privacy Commitment