Keep your customers perfectly informed
so your CS team can stop answering
“Where is my order?”
Track every parcel from order to returns, send proactive updates the second a package moves, and automatically flag delayed shipments.
12%
WISMO rate reduction through proactive updates
100%
visibility across all shipments on one dashboard
88+
notification triggers for perfect timing
Your CS team shouldn’t be spending most of their time answering “Where is my order”
Give shoppers the answers they need upfront with perfectly timed delivery updates, freeing your team from routine calls.
Launch a self-serve tracking page in 2 weeks
- Let customers check their order status instantly on a branded portal, just like Nespresso did to cut tracking calls by 45%.
Send delivery updates at exactly the right moment
- Glow25 uses 88+ delivery triggers to keep customers perfectly informed while shipping across multiple carriers – no missed moments.
Capture instant delivery feedback
- Let customers rate their delivery experience right on the tracking page.
Complicated return processes drive customers to call support. Make returns so easy they handle it themselves.
Let shoppers start their own returns, find drop-off locations, and track their refund online – so your CS agents can stop answering routine return questions.
Customers initiate returns. Your system handles the rest.
- PUMA fully automates returns with flexible policy configuration, proactive notifications, and seamless WMS handoff.
Enable return drop-offs with PUDO API
- Lovehoney uses this to offer parcel drop-offs across all their carriers–so customers can return wherever is nearest.
Hold every return leg to its SLA–automatically
- Measure against your SLAs – when a return label isn’t scanned within 48 hours or a refund takes too long.
Let your CS agents solve problems, not dig up tracking data across carrier portals and spreadsheets.
Give them complete visibility—and a smart AI assistant—to find answers instantly and resolve WISMO calls faster.
Ask AI for shipping data answers
- Type plain-language questions into AI Navigator and instantly find delivery statuses, return updates, or specific shipments.
Every carrier and shipment in one dashboard
- Yepoda stopped jumping between carrier portals to answer WISMO calls–now every shipment sits in one view.
Catch delivery issues before customers do
- Our AI Decision Intelligence engine monitors every shipment 24/7—spotting patterns, surfacing the critical ones, and recommending next steps.
Reactive support is expensive. Automated alerts help you get ahead of shipments, returns, and warehouse issues.
AI Performance Alerts monitors your delivery data automatically and tells you what’s breaking, where, and why – transit times, delivery attempts, carrier SLAs, and more.
E‑commerce brands that build with Perform.AI perform better
More checkouts converted, fewer tickets, lower carrier cost. Here's what they say.
“In some markets, we have seen a 45% decrease of parcel tracking assistance related customer calls.”
“Perform.AI allows us to provide highly personalized customer responses.”
“Perform.AI's PUDO API lets us build a location search so customers pick the collection point that suits them.”
“We now have the visibility, control, and data to optimize our post-purchase experience.”
“We've gone from reacting to issues to building a transparent delivery experience our customers trust.”
“Perform.AI could handle the highest degree of data complexity for our regional carriers.”
“We track 100% of all the parcels. The data is heavily used for next-day delivery prediction.”
Cut the WISMO tickets. Keep your customers happy.
Join CX teams at Expondo, LoveHoney, Nespresso, and 3,000+ brands who turned delivery into a branded experience that customers actually love.
