Know how your e‑commerce operation is performing, and what to fix next
Monitor checkout, post-purchase, returns and logistics against the standards you set. Find the problem, know the cause, and act on it the same day.
Trusted by 3,000+ e-commerce businesses of all sizes
Swap data work for decisions
AI Recommendations does the analysis, AI Report Builder builds the report. You focus on fixing problems.
Runs on your business rules
Your SLAs, thresholds, working days and cut-offs. Every breach is measured against the KPIs you set.
One system, no data silos
Delivery, returns and logistics connect to the same data set, so you can see how transit times impact return rates.
Describe the report you want, and AI Report Builder builds it
So your team focuses on fixing problems, and not putting charts and data together.
FEATURES
Get the answers to your operations, without the manual data work
Start the day knowing what needs your attention
AI Recommendations monitors your e-commerce data, breaks down what changed, and tells you the next step to take.
- Insights that focus on the most critical issues
- Recommendations tailored to your business
- Pick the time your daily and weekly insights refresh
Monitor every warehouse and carrier SLA in one view
Define what good performance looks like at every step from order to final delivery, and track every compliant and breached shipment.
- Define the rules your business runs on: working days, cut-off times, public holidays
- Build reports and proactive alerts to catch SLA breaches early
- Manage SLA rules directly in the portal, go live in minutes
Get alerts whenever your operations performance slips
Set the thresholds for late deliveries, SLA breaches, shipment volume swings. Detect issue patterns early, before your customers notice.
- Every breach comes with a Root Cause Analysis, so you skip the investigation
- Breaches are ranked by priority, so you can work the critical ones first
- Start with pre-built alerts, or build what you need with 30+ metrics
Build the report you want by describing it
Type the data you want to see and the AI Report Builder picks the charts and builds it for you. No code or data engineers needed.
- Describe the report in plain language and chat to adjust data filters
- Choose from 90+ charts, including performance scorecards and issue heatmaps
- Connect your data once, and build reports across your whole e-commerce operation
Ask Perform.AI anything about your operations and get instant answers
Find the shipment, check what's configured, or learn how a feature works, without leaving the portal.
- Ask a question and get to the exact shipment you are looking for
- Get answers about your own setup: tracking pages, notifications, carrier configurations
- Chat in your preferred language for seamless support & insights
Ask your AI anything about your e‑commerce data
Connect Perform.AI to Claude, Copilot or ChatGPT and get the answer to your e-commerce operations in the AI chat you're already working in.
THE OPERATING SYSTEM
AI Decision Intelligence answers questions across every stage of commerce. AI visibility, checkout, post‑purchase, returns, and logistics.
Built on one set of connected data, so a decision in one stage is made with the context from every other.
AI Decision Intelligence
Monitor every SLA, get alerted when performance slips, and get AI recommendations on what to fix next.
AI Commerce Visibility
See how AI talks about your brand and products, and discover opportunities to rank better.
Checkout
Promise a delivery date based on how carriers actually perform, and track what it does to conversion.
Post-Purchase
Track every parcel and alert customers to any delay before they call.
Returns
Run self-service returns on your rules, and claim back what carriers lose or damage.
Logistics
Compare carrier rates, book and label every shipment, then audit what you were charged.
BOOK A DEMO
See AI Decision Intelligence in your own data
Book a demo and we'll run your carriers, trade lanes and markets through it.
