The delivery experience that shoppers and their AI trust
In agentic commerce, you are scored on your delivery experience. Shoppers leave reviews and AI agents rank you on them. Track every parcel across your carriers and send customer proactive updates before they ask.
Trusted by 3,000+ e-commerce businesses of all sizes
POST-PURCHASE IN AI COMMERCE
Cut WISMO and keep customers happy from order confirmation to doorstep delivery
Perform.AI helps you keep customers happy even when things go wrong — a delay, a parcel held at customs, a claim on a lost parcel.
One branded experience
Tracking pages, delivery notifications, returns and claims updates all carry your brand.
Updates that say where the parcel is
Customers keep hearing from you, instead of a parcel that’s "in transit" for a week.
Delivery issues handled well
Delays and failed attempts come with the reason and the next step.
Features
Here’s how you keep customers updated on every delivery, and speed up WISMO support
Embed a tracking page on your own site, in your own brand
Design the page in your brand colours so tracking stays part of your shop and not a hand-off to a carrier site.
- When a parcel is delayed, tell customers the exact reason and what to do next
- The same page handles order tracking and returns, supported in 36+ languages
- Ask for a rating at any stage of the delivery journey
Send the right update for every delivery scenario
Proactively tell customers what's happening to their order, via email, SMS, WhatsApp, or integrate with your communications platform.
- 88+ delivery triggers so there's a message ready for every scenario – a new delivery date or a pickup reminder
- Get insights into every carrier’s behavior and curate a best-fit notifications flow
- Filter out carriers’ emails, so every update customers get comes from you
Upsell and run promotions where customers are the most engaged
Build the campaign in the portal, put it where customers are already looking, and track how it converts
- Design a campaign, pick who sees it and go-live on the same day
- The same promotion runs across your tracking page, notifications and returns page
- Track how each campaign performs— impressions, clicks and CTR.
Give your customer service agents one place to answer any delivery question
Every order in one view, so agents stop opening carrier portals to piece an answer together.
- Type in the tracking number, order ID, email or tag to find the right shipment in seconds
- Get everything you need to answer any WISMO question — latest status, order line items, shipping cost
- Ask Perform.AI inside the portal to get the status summary of any shipment
Help shoppers claim back damaged and lost parcels, without the manual back and forth
Every claim from every carrier sits in one view, so you can see which ones are filed and which have been paid.
- Each claim type runs its own workflow — damaged claims check for photos, lost parcels get processed
- See the reimbursement amount on accepted claims and the carrier's reason on rejected ones
- Keep shoppers updated on claim status with branded notifications
Track every order from confirmation to doorstep, on every carrier you ship with
Perform.AI turns raw carrier updates into 155+ standard shipping events, so "delivered to your neighbour" reads the same whichever carrier sent it.
- Track 100% of your shipments by pulling from every data source available
- When a parcel arrives without a carrier, we automatically assign the right one and start tracking it.
- Shipping with a carrier not on our list? We help you integrate and track new carriers in 2 weeks.
Make logistics operations decisions with the data your tracking already gives you
Ship where you track
Book the carrier and the pick-up point in the same system that tracks the parcel.
Audit shipping cost
See where the carrier invoice doesn't match your negotiated rates.
One connected data view
AI Decision Intelligence shows you how delivery times impact your return rate.
Ask your AI anything about your shipment data
Connect Perform.AI to Claude, Copilot or ChatGPT and get the answer to your e-commerce operations in the AI chat you're already working in.
THE OPERATING SYSTEM
Run every stage of commerce on one system. AI visibility, checkout, post‑purchase, returns, and the logistics that executes all of it.
Built on one set of connected data, so a decision in one stage is made with the context from every other.
AI Decision Intelligence
Monitor every SLA, get alerted when performance slips, and get AI recommendations on what to fix next.
AI Commerce Visibility
See how AI talks about your brand and products, and discover opportunities to rank better.
Checkout
Promise a delivery date based on how carriers actually perform, and track what it does to conversion.
Post-Purchase
Track every parcel and alert customers to any delay before they call.
Returns
Run self-service returns on your rules, and claim back what carriers lose or damage.
Logistics
Compare carrier rates, book and label every shipment, then audit what you were charged.
BOOK A DEMO
Track every parcel, run your campaigns and handle claims in one place
Book a demo and we'll show you how to manage all your carriers on one platform.
