Perform.AI vs parcelLab: returns

Returns decide whether a shopper buys again and how much margin a brand keeps. This page sets out what parcelLab's own pages, read on 13 October 2026, say about its returns portal, how Perform.AI approaches returns, and the questions to ask any returns vendor.

Which return methods does parcelLab list?

parcelLab's "make returns seamless" page, read on 13 October 2026, lists QR codes, print-at-home labels and in-store drop-offs as return methods, and says they are powered by 50+ carrier integrations.

Which refund and exchange options does parcelLab's portal offer?

parcelLab's returns portal documentation, read on 13 October 2026, says: "The two main options available are refund and exchange." It adds that "Additional refund options such as store credit or Shopify gift card can be configured as well."

parcelLab's self-service returns page, read on 13 October 2026, says retailers can "Offer diverse compensation options, including refunds, store credit, or seamless product exchanges" and "Define tailored return policies with configurable return windows, VIP extensions."

How does parcelLab track a return?

parcelLab's return-tracking page, read on 13 October 2026, says it offers "Real-time return tracking and full visibility—all in one dashboard, across any return method."

What does a retailer connect to run the parcelLab returns portal?

parcelLab's returns portal documentation, read on 13 October 2026, says: "The parcelLab Returns Portal connects to your order management system (OMS) and the carriers you use." It describes the retailer providing an endpoint that parcelLab calls for order data when a customer logs in, and adds that "as an add-on to the base platform, we can host the Returns Portal for you."

parcelLab's self-service returns page, read on 13 October 2026, says the system can "Seamlessly integrate with warehouse systems to auto-confirm return receipts, initiate refunds."

How does Perform.AI run returns?

On Perform.AI's returns page, returns start from the same place as delivery tracking: when an order is delivered, the tracking page turns into the return form.

What should a retailer check about return methods?

Return methods only help if they exist where your shoppers live. Ask for the list of methods per market, not in general: which carriers offer QR-code returns in each country, where in-store returns are possible, and whether pick-up-point drop-off is available outside your home market. A shopper who has to print a label when every other shop in their country offers a QR code will notice.

Ask too how labels are paid for and shown. If a return carries a fee, the shopper should see it before they start, not at the drop-off point. And check what happens to items that cannot be returned at all, such as final-sale goods: the portal should say so clearly before the shopper packs anything.

What should a retailer check about refunds and exchanges?

Exchanges keep revenue, but only if the exchange is easy. Ask whether shoppers can swap for a different size or colour in one step, what happens when the replacement is out of stock, and whether store credit can be offered automatically instead of a refund for some reasons or customers.

Then ask when the money moves. Refunding at drop-off is faster for the shopper; refunding after the warehouse checks the item is safer for the brand. A good system lets you choose per product, reason or customer group.

What should a retailer check about tracking a return?

A return the shopper cannot follow turns into a support ticket. Ask whether the shopper gets updates at each step, from drop-off to the warehouse to the refund, and whether those messages come from the brand rather than the carrier.

On the brand's side, ask whether customer service sees the same status the shopper sees, so an agent can answer "where is my refund?" without opening a carrier website. And ask whether the warehouse gets advance notice of what is on its way back, so it can plan the people needed to receive, check and restock returned items during busy weeks.

What should a retailer check about suspicious returns?

Most returns are honest, so checks should catch the few that are not without slowing everyone else down. Ask what a flagged return looks like to the person reviewing it: does it show why it was flagged, such as a weight that does not match the original parcel or an unusual number of returns in a short time? Ask too whether flagged returns stop automatic approval while clean ones go straight through.

Questions to put to any returns vendor

• Which return methods are available in each of the brand's markets, and with which carriers?

• Can shoppers exchange in one step, and what happens when the item is out of stock?

• When is the refund triggered, and can that differ by product, reason or customer?

• What does the portal need from the order system, and who hosts it?

• How are suspicious returns flagged, and what does the reviewer see?

To see how Perform.AI handles returns for your carriers and markets, book a demo.

Frequently Asked Questions

Which return methods does parcelLab list?

parcelLab's "make returns seamless" page, read on 13 October 2026, lists QR codes, print-at-home labels and in-store drop-offs, powered by 50+ carrier integrations.

Which refund and exchange options does parcelLab's returns portal offer?

parcelLab's returns portal documentation, read on 13 October 2026, says "The two main options available are refund and exchange," and that store credit or Shopify gift card can be configured as well.

How does parcelLab track a return?

parcelLab's return-tracking page, read on 13 October 2026, says it offers "Real-time return tracking and full visibility—all in one dashboard, across any return method."

How do Perform.AI returns start?

On Perform.AI's returns page, when an order is delivered, the tracking page turns into the return form.