How Perform.AI and AfterShip Handle Lost, Damaged Parcels

AfterShip's help center (read 15 October 2026) describes Carrier Claim for UPS and USPS shipments and a separate shipping insurance product. Perform.AI's post-purchase page describes claims from every carrier in one view. Both deal with the same moment: a parcel that never arrives, or arrives damaged.

How does AfterShip file a carrier claim?

AfterShip's help article on filing a carrier claim, read on 15 October 2026, says: "Carrier Claim works for UPS and USPS shipments flagged as lost or damaged in your Exception Workspace, on Premium and Enterprise plans."

AfterShip's help article on filing a carrier claim (15 October 2026) puts the brand in charge of what is filed: "You choose which shipments to file a claim for. AfterShip submits nothing automatically."

What happens after an AfterShip claim is filed?

AfterShip's help article on filing a carrier claim (15 October 2026) says: "AfterShip marks the shipment Submitted with the date, but it doesn't track the carrier's decision. Check the carrier's portal for the outcome."

For an operations team, that sets out where the outcome is read: in each carrier's own portal. Where any vendor shows the decision and the reimbursement is a question worth asking in a demo, and it shapes how a team watches carrier performance on claims.

What is AfterShip Protection?

AfterShip's help article on how AfterShip Protection could help a business, read on 15 October 2026, says: "AfterShip Protection is a shipping insurance solution that covers lost, stolen, or damaged packages." The same article (15 October 2026) adds: "(1) Protection only supports the merchant with a USA business entity."

Who decides an AfterShip Protection claim?

AfterShip's FAQ on AfterShip Protection, read on 15 October 2026, says the insurance partner, not AfterShip, makes the final decision on a claim. A brand weighing insurance should ask who adjudicates, on what terms, and how the shopper is kept informed while a claim is open.

How does Perform.AI handle carrier claims?

Perform.AI's post-purchase page says it helps shoppers "claim back damaged and lost parcels, without the manual back and forth", and that "Every claim from every carrier sits in one view, so you can see which ones are filed and which have been paid."

The same post-purchase page says brands "See the reimbursement amount on accepted claims and the carrier's reason on rejected ones" and "Keep shoppers updated on claim status with branded notifications".

Questions to ask any vendor about lost and damaged parcels

• Which carriers does the claims feature cover on the plan I intend to buy?

• Who selects the parcels and submits each claim?

• Where do I see the carrier's decision and the reimbursement amount?

• What is the shopper told while a claim is open, and whose name is on it?

• If insurance is offered, who adjudicates a claim, and on what terms?

Perform.AI sells through a demo, with no public price list. To see how Perform.AI handles lost and damaged parcels for your operation, book a demo.

Frequently Asked Questions

Which carriers does AfterShip Carrier Claim cover?

AfterShip's help article on filing a carrier claim, read on 15 October 2026, says: "Carrier Claim works for UPS and USPS shipments flagged as lost or damaged in your Exception Workspace, on Premium and Enterprise plans."

Does AfterShip track the carrier's decision on a claim?

AfterShip's help article on filing a carrier claim, read on 15 October 2026, says: "AfterShip marks the shipment Submitted with the date, but it doesn't track the carrier's decision. Check the carrier's portal for the outcome."

Where does Perform.AI show claims?

Perform.AI's post-purchase page says: "Every claim from every carrier sits in one view, so you can see which ones are filed and which have been paid."